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| Where can I buy M·A·C products near me? Go to our Find Stores page to check for where M·A·C products are available near you. Looking for other locations online? Visit Gloss.com. |
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| Can I get a job at M·A·C? Thank you for your interest in M·A·C. We are always in search of bright, energetic individuals to represent us. Unfortunately, we do not have an employment section in our Web site at this time. |
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| To inquire about positions available in our corporate offices or corporate field positions, please send a cover letter and resume to: |
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| Deborah Brown Executive Director, Human Resources M·A·C Cosmetics 130 Prince St., 4th Floor New York, NY 10012 |
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| Your information will be reviewed by our Human Resources Department. Please understand that we can only respond if there is a position available that is suited to your qualifications. We wish you much success in your career pursuits and hope you will continue to visit us at M·A·C PRO Online. |
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| How do I become a M·A·C Artist? Thank you for your interest in M·A·C. We are always in search of bright, energetic individuals to represent us. Unfortunately, we do not have an employment section in our Web site at this time. |
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| While M·A·C does offer advanced classes for professional artists in select cities in North America, we do not have anything of this sort for aspiring artists just starting out. |
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| For a Make-up Artist position within a Department or Specialty store that carries M·A·C cosmetics, please inquire with the Human Resources Director of the store and indicate your preference to work at the M·A·C counter. |
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| For a Make-up Artist position in a M·A·C store, please inquire with the Store Manager directly. To find address and phone number information for the counters in your area, click here. |
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| Do you offer private appointments? M·A·C offers make-up consultations at all our M·A·C counter locations. Consultations offer you the opportunity to work with our professionally-trained M·A·C Artists. |
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| Do you recycle? Back to M·A·C Program As a part of a pro-environment commitment to recycle/reuse waste, M·A·C recycles its primary packaging through the Back to M·A·C Program. M·A·C encourages our customers to return primary packaging of many M·A·C products to M·A·C counters. This packaging is then forwarded to appropriate recycling centers. By returning six (6) M·A·C primary packaging containers* M·A·C PRO Online, you will receive a free M·A·C Lipstick of your choice (except for the Viva Glams). This is how we thank you for helping the environment through recycling. |
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| Print Back to M·A·C form |
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| Back to M·A·C c/o USA Fulfillment 201 Talbot Blvd. Suite W Chestertown, MD 21620 |
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| Most primary packaging of M·A·C products is accepted as Back to M·A·C "currency." M·A·C does not accept the following as a part of the program: |
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| Secondary packaging of any sort [paper box, plastic/cellophane wrapper, shopping bags, etc.] Samples [sample containers, special/trial size products for promotional/seasonal kits] Cosmetic applicators/tools [disposables, puffs, sponges, scissors, spatulas, swabs, sharpeners, tweezers, curlers] Accessories [bags, belts, makeup cases, lashes, Blot Film] |
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| In addition to our "Back to M·A·C Program," M·A·C uses minimal packaging and recycled paper to paperboard packaging in our offices, manufacturing and distribution facilities. Vegetable-based inks are used for printing whenever possible. At M·A·C we share your concerns about the environment and we are continually looking for ways to address those concerns while providing our customers with complete product satisfaction and safety. |
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| Why is my favourite M·A·C product discontinued? We apologize for discontinuing your favourite M·A·C product - before doing so we take into account many important factors: |
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| 1. Another similar product has been developed which we feel provides better performance. |
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| 2. One of the ingredients used in the manufacturing process has been discontinued by the supplier, and we have been unable to find a suitable alternate. |
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| 3. Customer preferences, purchasing patterns. |
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| How do I check on an order I've already placed? For questions regarding the status of your order, you may contact our customer service representatives. For US orders, contact us at 1-800-866-6464 or by Emailing us. For Canadian orders, please contact us at 1-800-387-6707 ext. 8555. Please include your order number with all inquiries. |
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| When will I receive my order? Orders placed Monday through Friday are processed and shipped within 24 hours of receipt. Orders placed on Saturday and Sunday will be processed and shipped on the following Monday. Orders with Priority shipping (Overnight or 2nd Day Service) will be processed the same day if received by 10:30 am EST. |
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| Orders are not processed on major holidays. They will be processed the next business day. |
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| Important Note: Due to the Thanksgiving Holiday, orders received after 10:30 AM ET on Wednesday, November 23, 2005 will be processed on Friday, November 25, 2005. |
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| Canadian orders are all shipped with Standard Service. |
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| We do not ship outside of the United States or Canada. At this time we are unable to ship internationally. |
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| USA Standard Shipping - order delivery within 5-7 business days from ship date.* 2nd Day Service - order delivery within 2-3 business days from ship date. Overnight Service - order delivery on next business day from ship date. Please Note: All M·A·C PRO Online orders are shipped and delivered on business days (Monday - Friday), excluding holidays. |
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| Canada: Standard Shipping - order delivery within 3-7 business days from ship date.* |
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| At this time Canadian orders are only shipped via courier and cannot be delivered to P.O. boxes. We apologize for any inconvenience. |
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| Please Note: All M·A·C PRO Online orders are shipped and delivered on business days (Monday - Friday), excluding holidays. |
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| Can I place an FPO or APO order? Shipments to APO/FPO addresses are not available at this time. We apologize for the inconvenience. |
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| Do you accept international orders? We're sorry, we are not able to ship to destinations outside the U.S. and Canada. |
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| Is it safe to use my credit card? Yes. When you submit any personal information (name, address and credit card) on the "Payment Information order form", the data is sent encrypted over a secure connection to our Web site server. Read more about Online security. |
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| What if I don't feel comfortable providing my information? You may submit your order via telephone. For US orders, contact us at 1-800-866-6464. For Canadian orders, contact us at 1-800-387-6707 ext. 8555. |
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© 2008 M·A·C, Make-up Art Cosmetics, Inc. All worldwide rights reserved. |
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