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| Order Processing Most orders are processed within 1-2 business days. Orders placed on non-business days (weekends or holidays) will begin processing on the next business day. |
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| Orders with Priority shipping (Overnight or 2nd Day Service) will be processed the same day if received by 10:30 am EST. |
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| Please note: All M·A·C PRO Online orders are shipped and delivered on business days - Monday- Friday, excluding holidays. |
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| Canadian orders are all shipped with Standard Service. |
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| We do not ship outside of the United States or Canada. At this time we are unable to ship internationally, or to APO/FPO addresses. |
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| Order Inquiries With a M·A·C PRO Online account, you can check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your M·A·C PRO Online orders. |
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| After signing in, for orders shipped within the United States, click on Order Status page. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order. Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped. |
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| For orders shipped within Canada, shipping status is not available online. You may call the Canadian fulfillment center for information regarding your order at 1-800-387-6707. Please refer to your order number whenever contacting M·A·C Customer Service. |
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| Order Cancellations Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are: |
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| * Item(s) not available. * Difficulty in processing payment information. * Cannot ship to address provided. * Duplicate order was placed. * Cancelled due to a customer request |
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| If your order is cancelled, you will receive an Email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact M·A·C PRO Online Customer Service for US orders at 1-800-866-6464, for Canadian orders at 1-800-387-6707 or via Email. |
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