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Whether you’re interested in becoming a M·A·C PRO Member or you’re a Member and you still have a few unanswered questions, here are some of those answers for you. Below are some of the most frequently asked questions that we receive. Still have more questions? Contact Us.

Where can I use my discount?
M·A·C PRO, M·A·C PRO Student and M·A·C PRO Preferred members can redeem their discount in select partnered stores, at any freestanding M·A·C Store or M·A·C PRO Store around the world. Discounts may vary from country to country.

Members in Canada and the United States can use the discount benefit online at www.M·A·Cpro.com, at any M·A·C Store, PRO Store or by telephone through our Customer Service Department at 800.387.6707, ext. 8555.Unfortunately, at this time members outside of Canada and the United States are unable to purchase product online at www.M·A·Cpro.com.

To locate a store location that accepts the M·A·C PRO discount closest to you please click here.

If you live outside of the United States and Canada and cannot find a store in your area, please contact our UK Mail Order Service via phone 01144 870 034 2627 to determine if delivery options to your area are available.

How do I become a member, what discount will I get and am I eligible for the program?
For M·A·C Pro Members in the United States or Canada, View Enrollment for details.

To apply for the M·A·C PRO Membership outside of Canada and the United States, contact your local M·A·C Store for further information on the program and eligibility requirements in your country. To determine if there is a store near you, click here.

For applicants in Australia, France, UK and Spain: applications are available for download, please click here.

I want to train as a M·A·C makeup artist. Can you recommend a place where I can train? Is there a course run by M·A·C?
At this time, M·A·C does not offer Make Up artistry certification and does operate a school or offer courses. We have the M·A·C PRO Student Program for individuals who attend a school or institute of learning which has undergone an approval process by our Artist Relations Department. To see a full list of our eligible schools please click here.

As a benefit of M·A·C PRO and M·A·C PRO Student Membership we offer Master Classes (generally 2-hour seminars on a specific aspect of Make Up) in M·A·C and M·A·C PRO stores. To find out more about these master classes please click here.

Does being a part of M·A·C PRO help me qualify for a position to work at a M·A·C store or counter?
Thank you for your interest in M·A·C PRO. We are always in search of bright, energetic individuals to represent us.

While M·A·C does offer advanced classes for professional artists in select cities in North America, we do not have anything of this sort for aspiring artists just starting out. Membership in M·A·C PRO is not qualification for a position at a M·A·C store or counter.

For a Makeup Artist position within a Department or Specialty store that carries M·A·C PRO, please inquire with the Human Resources Director of the store and indicate your preference to work at the M·A·C counter.

For a Makeup Artist position in a M·A·C store, please inquire with the Store Manager directly. To find address and phone number information for the counters in your area, go to Find Stores

I want to sell M·A·C products. What should I do?
While we appreciate your interest in selling M·A·C products, our products are distributed for sale only at our authorized retail store accounts, the majority of which are located in major department stores or international perfumeries. While there are other points of sale, we are not seeking to expand our distribution network at this time and we do not offer franchises.

Where can I buy PRO product?
Members in Canada and the United States can use their discount benefit to purchase PRO product online at www.M·A·Cpro.com, PRO Store or by telephone through our Customer Service Department at 800.387.6707, ext. 8555.

How long does it take for an application to be processed and how long would it take to be notified if I was approved or not?
If you submitted your application in-store please allow for 1-3 weeks before your membership is processed. If you sent your application directly to us, please allow 1 week before your membership is processed. Upon your application's arrival, your membership will be reviewed that day. If your membership is approved, please allow another 1-2 weeks for the delivery of your card. If your membership is declined, we will promptly send you a letter with an explanation.

Please remember that your card will be sent to the address that you submitted in your application. If you have recently changed address and need a replacement card or wish to speak with a representative, please contact our processing department directly at 877.553.5536 or 905.940.2437.

I am a M·A·C PRO Student member who has graduated. How can I obtain a PRO membership?
Congratulations on graduating. If you are now working in the industry, we invite you to join our M·A·C PRO Membership program and receive even more benefits. Please visit our Enrollment page for details and to obtain an application.

How do I apply for the PRO Student Program?
The M·A·C PRO Student program is open to individuals enrolled in a school or institution of Makeup Artistry, Cosmetology, Hairstyling, Aesthetics, Photography, Fashion Styling or the Performing Arts that is on our list of eligible schools. For full details on the Pro Student Program, Eligible Schools and how to apply, click here.

How do I change my address and contact information?
Please log in and go to the MY ACCOUNT section, you can change your address, contact information and email. If you are having difficulty changing your address please email MACprotech@MACpro.com

If you changed your name and require a new card please call our processing department directly at 877.553.5536 or email your request to promembership@MACcosmetics.com

What do I do if I have lost my card?

If you changed your name and require a new card please call our processing department directly at 877.553.5536 or email your request to promembership@MACcosmetics.com.

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